What is a credit invoice?
A credit invoice is used to correct a previously sent invoice. For example, when:
the amount is incorrect
the VAT percentage is wrong or incorrectly reverse-charged
you recorded expenses at 0% VAT while they should have been invoiced at 21% or 9%
agreements have changed
incorrect information was included
Important: never delete the original invoice. Always correct it with a credit invoice.
Creating a credit invoice
1. Go to Invoices in your dashboard
In the left-hand menu, click on Invoices and find the invoice you want to credit.
2. Open the incorrect invoice and click (…) → Duplicate
At the top left, open the menu (… extra).
Click on Duplicate.
A new invoice will automatically be created with the same details as the incorrect one.
3. Turn the new invoice into a credit invoice
Adjust the amounts by placing a minus sign (-) in front of each amount. Nothing more, nothing less.
Important:
Do not change the (VAT) rate. The credit invoice must have exactly the same (VAT) settings as the original invoice.
4. Add a clear description
For your own records and for the customer, for example:
“Credit invoice for invoice #2026XXX”
Once you finalize the invoice, the title will automatically change to CREDIT INVOICE.
You can verify this by clicking on View invoice.
All set but still have questions? Let us know—we’ll gladly check if everything has been processed correctly.